Contact & Support 
+49 (0)40 532 655 66
Login | Remember
Deutsch English
Menu
Back

RETURNS, EXCHANGES AND REFUNDS

1. What is your return and exchange policy?

If a fitting does not meet with your 100% satisfaction for any reason, you are welcome to return it. It must be complete, unused and in its original packaging. You must notify us in writing or by phone of your wish to return your purchase within 7 days of receiving it. This is because we have a limited time frame in which to seek recourse with our suppliers for faulty/incorrect goods, and with the carriers for any damage in transit. This returns policy applies to all the chandeliers and fittings you see online, and does not apply to custom projects, special orders and off-catalogue items which are not returnable under any circumstances, unless faulty. The written or verbal consent of CnG Luxury GmbH must be obtained before cancellation of any order becomes operative. Under no circumstances may goods be returned without first notifying the Company. Before returning goods, we welcome any feedback you can give for the reasons for your return, as the feedback is important in helping us improve our service The returned goods should be carefully packed in their original packaging where possible, to minimise the risk of damage in transit.

PLEASE NOTE: You are responsible for the cost of shipping returned goods back to us. No credit is given for lost returns. We do strongly recommend that you use a shipper who offers insurance and tracking, as we cannot be responsible for lost return packages.

2. How long before I receive my refund?

After we receive your package and inspect the items, you will receive an email confirming refund total. Refunds will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

3. Can I return bespoke/customised lighting?

Due to the nature of customised lighting (i.e. it cannot be resold) we are unable to offer refunds on this type of fitting.

4. Can I exchange my lights?

You are welcome to exchange your lights for others if you change your mind. Please contact us via email or telephone.

 


All prices incl. VAT plus shipping
Back to the desktop-website